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Business tools · Win back customers

Win back customers who stopped buying

Getting an old customer back is cheaper than finding a new one. Win back lists the customers who used to buy often but have gone quiet, with a ready message for each.

How it works in Zorvya

  1. Customers who used to buy but stopped show here.
  2. Tap “Message on WhatsApp” to send a friendly note with an offer.
  3. Or give them all a discount that only they get.

Free on every plan. See plans

Questions

Is Win back customers free?

Yes. Win back customers is part of Zorvya’s free Starter plan.

Does Win back customers work without internet?

Yes. Zorvya saves your work on the device first and syncs it when the connection returns. Sending WhatsApp messages and sharing links needs the internet.

Can my staff use it?

The owner decides what each staff role can open in Settings › Roles. Staff only see the tools their role allows.

More business tools

  • Customer feedback: Customers rate their visit from the receipt link; unhappy ones reach you at once.
  • Birthdays: Save customers' birthdays and send a greeting, with an offer if you like.
  • Gift cards: Sell gift cards with a code; they're spent at the till like store credit.
  • Combo deals: Sell several items together at one price. Each item's stock still moves.
  • Happy hour: Discounts that only run at set times, like 5pm to 7pm. Set the times on a discount.
  • Standing orders: Regulars' orders on their days, ready to sell in one tap.
  • All business tools
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